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Privacy Policy

1. Introduction

Transaction Capital Finance Australia Pty Ltd (ACL 384648) respects and upholds your rights to privacy protection under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

This policy describes how we manage any personal information we have about you. In this privacy policy, “we”, “our” and “us” refer to Transaction Capital Finance Australia Pty Ltd.

2. What personal information about me does Transaction Capital Finance hold?

The information Transaction Capital Finance Australia Pty Ltd collects is regulated by law. Transaction Capital Finance Australia Pty Ltd may hold the following information about you, but is not limited to:

  • Name, addresses and telephone number(s) including those previously held;

  • Date of birth;

  • Email address;

  • Occupation and employment status;

  • Any information you have provided to us during telephone calls that legislation allows us to record;

  • Information relevant to the assessment or enforcement of claims against you or another person by our clients;

  • Driving license numbers and other relevant photo ID reference numbers;

  • Bank account, Credit Card details and other financial transaction data including repayment history;

  • Default, Judgment, Bankruptcy information;

  • Proceedings before any tribunals and any ombudsman and their outcomes; and

  • Video or audio recording.

We will only collect sensitive information (such as health information) if you have given us express consent to do so:

  • the information is reasonably necessary for the ordinary administration of our business;

  • the use of the information is required or authorised under an Australian law, court or tribunal order.

3. We collect personal information in a number of ways, including:

  • Directly from you when you provide information by phone, or through letters sent by you, or when you submit your personal details through our website, fax or email, or through forms sent by us to you to complete;

  • From third parties such as our business partners, credit reporting agencies or your representatives and others with whom we may liaise;

  • From publicly available sources of information;

  • We also may collect Personal Information about employees and prospective job applicants, so that we can meet internal operational requirements, complete business transactions, conduct research, deliver services, and provide client support or meet regulatory requirements.

4. Information Security and Management

Transaction Capital Finance Australia Pty Ltd is dedicated to keeping the highest quality of information as well as ensuring that your personal information is stored in a secure manner in compliance with the law. The personal information that we keep is secured within systems certified as ISO 27001 compliant.

5. What does Transaction Capital Finance Australia Pty Ltd do with my personal information?

We may use personal information about you:

  • to verify your identity;

  • to assist in assessing and enforcing claims against you or third parties;

  • to provide customer support and meet regulatory requirements for our internal administration, planning and operations;

  • to report to credit-reporting bodies and;

  • to provide to our business partners who support us in our business functions.

Unless you otherwise consent or we are otherwise permitted to do so by law, personal information will only be used or disclosed for the purpose for which it was collected (“the primary purpose”) or for a purpose related, or in the case of sensitive information directly related, to the primary purpose (“the secondary purpose”).

Transaction Capital Finance Australia Pty Ltd may disclose personal information about you to any person in the ordinary administration of our business within Australia, New Zealand, South Africa and Fiji such as for data processing, printing or mailing, recovery of receivables and engaging lawyers to prosecute claims. Transaction Capital Finance Australia Pty Ltd may also use or disclose information where it is required or permitted by law to do so.

Personal information may also be disclosed to third party suppliers for data-washing and location purposes in the course of our business operations as permitted or required by law.

Personal information that is collected by Transaction Capital Finance Australia Pty Ltd will be used by and disclosed to Transaction Capital Finance Australia Pty Ltd employees and business partners whose duties require them to use it for the primary purpose as defined under the Act. Employees that will have access to your information are trained in the protection and handling of your personal information.

Where Transaction Capital Finance Australia Pty Ltd does not collect your personal information, we may be unable to identify, contact or provide our services to you in an efficient and timely manner.

Credit Bureau


Contact Details




6. Openness

You may request access to personal information we hold about you by writing to the “Privacy Officer” at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you access it.

However, we may not be able to tell you what Personal Information we hold about you in certain circumstances, including where the information relates to legal matters in which you are involved, and the information would be confidential, commercially sensitive or legally privileged information.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.

Any questions about this policy, or any complaint regarding treatment of your privacy by Transaction Capital Finance Australia Pty Ltd, should also be made in writing to the Privacy Officer at or in writing to the following address:

The Privacy Officer
PO Box 13159
Law Courts
Melbourne VIC 8010

If you are not happy with the response we have provided, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992, online by visiting their website, or by writing to the OAIC at GPO Box 5218, Sydney, NSW, 2001.

7. Disposal of Information

Transaction Capital Finance Australia Pty Ltd takes reasonable steps to destroy or de-identify the personal information it holds once the personal information is no longer needed for any purpose for which the personal information may be used or disclosed under the APPs. This requirement does not apply where Transaction Capital Finance Australia Pty Ltd is required by legislation, regulation, contract law or a court/tribunal order to retain the personal information for a fixed period. Transaction Capital Finance Australia Pty Ltd may retain your personal information for a period of seven (7) days to seven (7) years subject to our client instructions.

8. Complaints

Transaction Capital Finance Australia Pty Ltd is a member of the Australian Financial Complaints Authority’s External Dispute Resolution Scheme. We would appreciate if you would first allow us the opportunity to resolve the complaint through our Internal Dispute Resolution Scheme. You can contact our complaints officer directly via the following details:

The Privacy Officer
PO Box 13159
Law Courts
Melbourne VIC 8010

If you are not satisfied with our Internal Dispute Resolution, you can contact the Australian Financial
Complaints Authority (AFCA) on their details below:
Phone: 1800 931 678

9. Disclaimer

In this policy “personal information” has the same meaning as under the Privacy Act. We may change this policy from time to time. Although we intend to observe this policy at all times, from time to time we may regard it as necessary or desirable to act outside the policy. Transaction Capital Finance Australia Pty Ltd may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.

Last Updated: 06/03/2024

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