Credit Guide

1.   Purpose

This document provides you with information about how Transaction Capital Finance Australia Pty Ltd manages its obligations under the National Consumer Credit Protection Act. It contains a summary of certain obligations we have under the Act and what you should do if you have a complaint or dispute.

2.   About Us

Transaction Capital Finance Australia Pty Ltd (ACN 135 458 141) is registered in the state of Victoria . It operates under its Australian Credit License , registration number ACL 384648 . Its ultimate holding company is Transaction Capital Ltd , a company listed on the Johannesburg Stock Exchange , in South Africa . We invest in distressed consumer debt and services debt portfolios in Australia.

Together with our related group business, recoveriescorp, we are committed to helping our community build a financially sustainable future. We work with Australia’s major banks, credit providers and financial institutions, purchasing past-due consumer and commercial debt.

We value and respect our customers and work with them to meet their obligations and progress toward financial recovery over time.

3.   Our Approach

3.1.   Compliance

The brand reputation of our partners is as important to us as is best practice process and compliance. With a strong values-based culture, we service the debt we acquire respectfully and ethically, ensuring our approach achieves a positive customer experience, engagement and success.

Transaction Capital Finance Australia Pty Ltd makes every effort to ensure that we comply with all applicable state and federal legislation, industry codes of conduct, and industry best practices. Some of these include, but is not limited to:

  1. The Privacy Act 1988 and Australian Privacy Principles (APP’s)
  2. Competition and Consumers Act 2010
  3. Australian Consumer Law and Fair Trading Act provisions for each state
  4. National Consumer Credit Protection Act 2009 (NCCP)
  5. Banking Code of Practice
  6. The Australian Competition and Consumer Commission (ACCC) and Australian Securities and Investments Commission (ASIC) debt collection guidelines for collectors and creditors
  7. Privacy (Credit Reporting) Code

3.2.   Training

Transaction Capital Finance Australia Pty Ltd ensures that all staff receive full training in all aspects of compliance with the legal and regulatory requirements of the industry. We ensure that our training material is continually reviewed and updated as required to ensure continued compliance.

3.3.   Management Systems

In addition to applicable legal and statutory requirements, Transaction Capital Finance Australia Pty Ltd employs management systems in accordance with industry best practice.

We leverage off existing processes of our related Group Entities that are certified with ISO 9001:2015 Quality Management System and ensure that your personal information is secure within systems certified as ISO 27001 compliant.

3.4.   Privacy

Transaction Capital Finance Australia Pty Ltd respects and upholds your rights to privacy protection under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988.

For further information in relation to the collection, user and disclosure of personal information, please refer to the our Privacy Policy.

Any questions about this policy, or any complaint regarding treatment of your privacy by Transaction Capital Finance Australia Pty Ltd, should also be made in writing to the Privacy Officer at customerassist@transactioncapitalfinance.com.au or in writing to the following address:

The Privacy Officer
Transaction Capital Finance Australia Pty Ltd
Level 4, 
333 Collins Street
MELBOURNE VIC 3000

If you are not happy with the response we have provided, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992, online by visiting their website, or by writing to the OAIC at GPO Box 5218, Sydney, NSW, 2001. You can alternatively also make a complaint with the Australian Financial Complaints Authority (AFCA) External Dispute Resolution Scheme (details below in 3.6) who are able to assist with privacy related complaints.

3.5.   Internal Dispute Resolution

Transaction Capital Finance Australia Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA) External Dispute Resolution Scheme. All complaints will be handled in accordance with legislative and regulatory requirements and within stipulated timeframes which would vary depending on the nature of your complaint.

We would invite you to utilise our Internal Dispute Resolution Process to resolve any concerns that you may have. You can contact our complaints officer directly via the following details:

The Complaints Team
Level 4, 333 Collins Street
Melbourne VIC 3000
Email: customerassist@transactioncapitalfinance.com.au

3.6.   External Dispute Resolution

Transaction Capital Finance Australia Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA) External Dispute Resolution Scheme. If you are not satisfied with our Internal Dispute Resolution response, you can contact AFCA on their details below:

Online:    www.afca.org.au
Email:     info@afca.org.au
Phone:    1800 931 678 (free call)
Mail:        Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

3.7.   Hardship

Transaction Capital Finance Australia Pty Ltd is committed to ensuring that genuine consideration is given to persons who are experiencing hardship. We will respect and uphold your rights as provided under the National Consumer Credit Protection code and within the specified timeframes. We understand that sometimes in life, people can face unexpected changes in their circumstances, and our approach is to treat customers with courtesy and respect during these times.

If you are, experiencing difficulties in meeting your payment obligations, contact us immediately on the number provided in the letter that you received from our office to allow us to assist you.

3.8.   Fees

Transaction Capital Finance Australia Pty Ltd does not charge any additional fees other than those that were agreed with the original creditor or where allowed by legislation.

Fees that were agreed with the original creditor may include (but is not limited to), fees in relation to debt collection, interest payable on balances outstanding for both Credit Card and Personal loan accounts, late fees.

Fees allowed by legislation include (but is not limited to), judgments obtained from the court allowing legal costs to be added to the debt outstanding and associated interest from the date of judgment , costs incurred to provide documentation as allowed under the Privacy Act 1988.

4.   Queries

If you have any questions about this credit guide or anything else, feel free to contact us.